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Understanding Behaviour that Challenges
Level 2


This level 2 qualification develops learner’s knowledge on how to manage and adjust to challenging behaviours in clients.  Learners starting this programme may work in the Health and Social Care sector.       

Units in the Course

  • Understanding the principles of behaviour that challenges
  • Understanding person centred support when identifying and managing behaviour which may challenge
  • Understanding good practice strategies to promote positive behaviours
  • Understanding the impact of behaviours on the individual and self

Woman assisting dementia patient in wheelchair

Benefits of the Course

This course will help learners handle difficult behaviour in clients they care for, allowing person-centred care that is responsive to individual needs. 

Accreditation and Assessment

AOne’s Understanding Behaviour that Challenges qualification is accredited by iCQ which is regulated by Ofqual. 

The assessment will be through a portfolio of evidence completed while the learner is on the units listed above. 

Duration of Course

This course requires 150 Guided Learning Hours to complete, which will be led by an industry expert tutor. 

Progression Options

This programme helps learners understand the principles of challenging behaviours and will allow them to specialise in an area relating to this subject such as mental health or learning disabilities.  Learners can progress to a level 3 qualification once they have completed this course.  Speak to AOne about progression options. 

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